Guide Package Protection

Guide provides protection for shipments that are damaged, lost, or stolen. Add Guide Shipping Protection to your cart at checkout to enable protection. Visit guidepro.io to learn more.

US Returns: Click to Start Your Return

Note: Please be sure to specify the quantity of products you are returning during the return process or your refund / credit will be incorrect.

International Returns: Email us at help@hingeoutlet.com for Return Authorization

100% Performance Guarantee:

We want you to love your hinges and hardware.  If you're not 100% satisfied with the quality or performance of your purchase, return it for a full refund within 45 days.  Depending on the Return Reason selected, the return shipping amount may be deducted from your return.  There are no returns allowed on installed hardware or used products.

Keep it in the box:

When possible, please keep the hinges and hardware in the box which it came in.  If you have used the product, please include all of the screws and hardware that came with your purchase.

Key items to note about your return:

• Please allow 14 business days for us to process returns.
• All returns must come back to us in sellable condition or you will not receive a refund.  If there is a way for us to repackage and resell, a restocking fee may apply.
• Depending on the return reason you select, you may not get a refund for your shipping costs.  If you selected free shipping, the shipping fee will be deducted from your return if the product was ordered incorrectly by you.

Clearance items:

Clearance and Flash Sale items are not eligible for return. If you believe you've received a defective item, please contact customer service at help@hingeoutlet.com

Exchanges:

We do offer exchanges of your hinges and hardware if you ordered the wrong size or finish.  If you would like to exchange an item we recommend selecting store credit during the return process. Store credit is issued directly to your Hinge Outlet account upon receipt of your return.

We're here to help:

We ask that all returns be submitted in accordance with our policy, but we'll always do the right thing to help. Please connect with our Customer Service Team via email at help@hingeoutlet.com for assistance.

Start Your Return:

Your order number can be found in your confirmation email, or by logging into your Hinge Outlet account and visiting the "my account" page.

Click here to start your Hinge Outlet Return

 

Shipping Policy
All in-stock orders are shipped within 48 hours, Monday thru Friday.  Orders are shipped via US Postal Priority Mail or United Parcel Service and usually take 2-3 business days for delivery.  Overnight shipments are available.  Please contact us for pricing.

Shipping/Handling Cost Chart - US (48 Contiguous States)

Total Sale Amount:	Shipping Charge:
$.01 to $4.99	$5.95
$5.00 to $25.00	$7.95
$25.01 to $50.00	$8.65
$50.01 to $160.00	$12.65
Over $160.01	Free

Shipping/Handling Cost Chart - US (Hawaii / Alaska / Canada Only)

Total Sale Amount:	Shipping Charge:
$.01 to $50.00	$25.95
Over $50.01	$50.95
Over $150.01	$58.95
Over $350.01	$79.95
Over $45.001	$120.95

Shipping/Handling Cost Chart - Rest of World
We can ship internationally beyond Canada.  We will need to determine the shipping costs at the time of purchase as they vary widely.

We will not be responsible for any duties and/or brokerage fees.  Those are the customers' obligations.  We generally ship UPS but may use US International Priority Mail as an alternative.

Please contact us if you need more information or would like a quote on shipping cost.

Privacy Policy:
Hinge Outlet respects the privacy rights of our customers.  Any and all information you provide us is kept with strict confidence. We respect your privacy and will not sell or provide your personal information to anyone.