Shipping / Returns

No Hassle Return Policy and Free Shipping on All Orders Over $50

Click to Start Your Return

Shipping Policy
All in-stock orders are shipped within 48 hours, Monday thru Friday.  Orders are shipped via US Postal Priority Mail or United Parcel Service and usually take 2-3 business days for delivery.  Please allow 2-4 weeks for items that need to be back-ordered.
Overnight shipments are available.  Please contact us for pricing.

Shipping/Handling Cost Chart - US Only

Total Sale Amount:

Shipping Charge:

$.01 to $25.00


$25.01 to $50.00


Over $50.00 Free

Shipping/Handling Cost Chart - Canada Only

Total Sale Amount:

Shipping Charge:

$.01 to $50.00


Over $50.01


Note to our Canadian customers:
Shipping may involve additional shipping costs (and usually does).  We will need to charge the additional cost once it is determined.  This may be a separate charge to your credit card, which will not be reflected on your original order confirmation, if the order is placed online.  

We will not be responsible for any duties and/or brokerage fees.  Those are the customers' obligations.  We generally ship UPS but may use US International Priority Mail as an alternative.

Please contact us if you need more information or would like a quote on shipping cost.

Thank you,
The Management Team

Return Policy - Hassle Free - Click to Start Your Return
Any item may be returned or exchanged within 30 days of original purchase.  
Items MUST be returned in their original shipped condition and include all related parts and instructions.  DAMAGED or SCRATCHED  ITEMS WILL NOT BE CREDITED, NOR RETURNED TO SENDER.  

Return shipping to be paid by customer.  If you received free shipping, we will deduct our cost of the shipping to you during the return process.  

Other Terms and Conditions
Hinge Outlet has the right to refuse or cancel any orders whether or not the order has been confirmed and the customer's credit card charged. If the credit card has been charged and the order is cancelled, Hinge Outlet will refund any money due.  We reserve the right to change prices and policies at any time.

Privacy Policy:
Hinge Outlet respects the privacy rights of our customers.  Any and all information you provide us is kept with strict confidence. We respect your privacy and will not sell or provide your personal information to anyone.